Why User Acceptance Testing (UAT) Matters


What is User acceptance testing (UAT)?

It is a testing method wherein a software product or application is tested by real users in a real-time production environment. Post-testing, the team gathers user feedback, which helps in ascertaining the value of a software product or application from a user's perspective. If need be required, the team can further modify the software product or application based on the user's inputs.

Following are a few key factors that depict the relative importance of user acceptance testing:

1. Working on Hotfixes: When bug reporting or developer testing activities are carried out on a day-to-day basis, there may be chances that it may lead to a hotfix. End users are held responsible for testing these bug fixes and make sure that the problems are solved that have originally been reported.

2. Additional phases are taken into consideration: Upgrading an existing software or rolling out a new business application in a phased approach might be the focal point of the organization. Phases can consist of different companies (for mergers and acquisitions), additional locations or different types of users. For each phase, additional UAT needs to be conducted in a planned manner. The results also need to be communicated accordingly.

3. The value of upgrades: Software is regularly upgraded by professional and committed organizations to make sure they are following certain industry trends, providing advanced experience to customers and being in line with the latest technology. No matter the upgrade approach that is being taken into consideration, the focus should be on making sure that UAT is completed after the business requirements have been carefully reviewed.

When an upgrade is being done, the end users must ensure that the original business requirements are in line with the end result.

4. Considering further modifications: Updates are regularly released by software organizations. There may be instances wherein an organization may decide to make further customizations or modifications to the business application so that the business requirements are properly handled. End users should test this using plans and the same scenarios to make sure that the objectives and processes are aligned with the modifications.

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