Best Practices for Effective User Acceptance Testing 2021

 


Prerequisites are gathered, sprints were organized and finished, development has almost finished, testing has happened, and the system has matured to a product that's prepared for launching. It is now that consumer acceptance testing, or UAT, happens.

To help your UAT cycle become the most effective, I’ve put together best practices:

1. IDENTIFY USERS

Who is doing the testing? User choice is crucial to the achievement of UAT. It's important to choose users that will actually be end users of the product. These users can be internal or external or both, experienced or inexperienced or both, and of course varying job roles.

In the event the machine is customer-facing, ensure you choose customers to check it (this seems obvious, but I've been a part of some UAT of a customer-facing system with no clients engaging ). The comments gathered from these customers is very insightful and can't just help you find issues in the current system; it may also be a great way to assemble requirement requests for future enhancements.

2. IDENTIFY TEST CASES AND DOCUMENT THEM

UAT testers need a step-by-step strategy to help guide them through the testing. This will be the first time they view the new features and require a roadmap to focus their attention in the ideal places with some education on how you'd want them to work. Make sure these steps are clearly laid out and simple to follow.

Before our current new standard of remote teamwork and operations, in-person testing itself was the standard. During in-person testing, it's suggested to have a document printed out for the consumers to follow so they are not trying to navigate an unfamiliar system while also flipping back to the application with the measures to finish their work. Make sure to include testing about enhancements which the users will be eager to test.

Anything that makes their existing job easier or automates a manual procedure is a great candidate for UAT. A workflow which could be new or complex is just another area for attention. UAT gives users an opportunity to see the system in action, which will make them excited about the platform and, in turn, promote it to other consumers.

3. 3. ENVIRONMENT PREPARATION

Prepare the testing environment for UAT. Make sure users identified for UAT have appropriate credentials and data applicable to them to test with. Test out these credentials beforehand to make certain they work. Run throughout the test cases to ensure they make sense, the information is completely set up, and the system works as expected.

This is the consumers' first chance to socialize with your awesome new features and you do not want a mishap with their login to ruin their experience. Reduce as many obstacles to an unpleasant interaction as possible -- this is particularly relevant in the modern ever-evolving atmosphere. Remember, these testers will advertise your system and you also want them to give you a fantastic review.

 


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